Problems with the flight

In case of problems with the flight passengers in the European Union are entitled to certain rights. This happens when a flight is delayed or canceled, or there is redundancy up, resulting in a passenger denied boarding.

The minimum passenger rights include:
• the right to health,
• the right to compensation,
• the right to a full refund of the ticket price
• the right to change the itinerary,
• The right to reimbursement of the ticket price for a change in class travel
• the right to information on air passenger rights,
• the right to information about the identity of the carrier,
• The right to complain to the air carrier.

These rights apply to passengers departing from an EU carrier arriving to the community or traveling within the European Union.

What is entitled to compensation if the flight is delayed?
Passengers are not entitled to compensation for a delayed flight. However, if the flight delay is 5 hours or more per passenger may cancel the contract and the carrier is required to pay the full cost of his ticket in cash, or with his consent in the form of a voucher, or other services. If the flight no longer serves purpose in relation to the original travel plan, you should also ensure that a passenger a flight back to your departure.

In the case of a flight delay operator shall ensure that passengers food and drink, two telephone calls, fax, telex, e-mails, as well as hotel accommodation and transport between the airport and place of accommodation. However, only in the case of having to wait for the flight by one or more nights.